Shipping policy

Shipping Policy

At Marlissehk, we are committed to delivering your order promptly and efficiently. Please review our shipping policy below:

Shipping Methods and Costs
For customers in Hong Kong and Macau, we use SF Express for shipping.

  • Hong Kong:

    • Orders Under HKD 800: Shipping will be charged to the customer upon delivery (SF Express Cash on Delivery).
    • Orders Over HKD 800: Enjoy free shipping via SF Express.

  • Macau:

    • Orders Under HKD 1,500: Shipping will be charged to the customer upon delivery (SF Express Cash on Delivery).
    • Orders Over HKD 1,500: Enjoy free shipping via SF Express.

Processing Time
Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been shipped, along with a tracking number to monitor your package’s progress.

Delivery Times
Delivery times may vary based on your location and the shipping method selected. Please allow additional time for shipping during peak seasons or holidays.

International Shipping
We currently offer international shipping. Please be aware that customs duties and taxes may apply, and these costs are the responsibility of the customer.

Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team within 7 days of the expected delivery date. We will work with you to resolve the issue.

Thank you for choosing Marlissehk! We appreciate your support.