​marlisse: A Delivery Experience You Can Trust

Standard Delivery: In-stock items are typically delivered within 1-3 business days after dispatch.

Important Note: We understand your excitement to receive your order. If unexpected inventory issues cause a delay, our team will promptly notify you and work to resolve it.

標準配送時效：現貨商品將於 1-3 個工作天 內送達（從確認出貨後起算）。

溫馨提示：我們理解您期待收到商品。若因庫存波動導致配送延遲，我們的團隊將儘快通知您並協助處理。

Our shipping policy is as follows:

Hong Kong: Enjoy free standard shipping on orders over HKD $1,000. Orders under this amount will be shipped via SF Express with freight collect.

Macau & Taiwan: We offer free SF Express shipping on orders over HKD $1,500.

Other Regions: For orders outside Hong Kong, any applicable import duties, taxes, or related fees are the responsibility of the buyer.

運費政策如下：

香港地區：

未滿$1,000的訂單，我們將使用順豐速運並採用到付方式。

訂單金額滿$1,000港幣即可享免費標準配送。

澳門及台灣地區：訂單金額滿$1,500港幣即可享順豐速運包郵服務。

其他地區：對於香港以外的訂單，如產生任何進口關稅、稅款等額外費用，均需由買家自行承擔。

Under standard circumstances, if the item is in stock at our Japan warehouse, the processing time is approximately 7 to 14 business days.

Please be advised that this is an estimated timeframe. Some orders may be extended due to intricate craftsmanship or logistical factors, with the maximum waiting period being around one month. Should any delays occur, we will proactively contact you.

一般情況下，若商品於日本倉庫有現貨，處理時間約為 7至14個工作天。

請注意，此為預計時間，部分訂單可能因複雜工序或物流因素而延長，最長等候時間約為一個月。如有任何延遲，我們將主動與您聯繫。

To request a shipping address change, please contact us via WhatsApp at +852 55202104 within 1 hour after payment. Please provide your order number and the updated address for processing.

若需修改收貨地址，請於完成付款後的一小時內，將您的訂單編號及更新後的地址，發送至 WhatsApp +852 55202104 與我們的客服團隊聯絡，我們將為您處理。

Yes, we do. Just call our Customer Service line at +852 6906-2486 and ask to speak with a personal shopper, who will make recommendations, provide you with product information, and answer any questions you may have.

只需撥打我們的客戶服務熱線 +852 5520-2104，即可安排一位私人購物顧問為您推薦商品，提供產品信息，並解答您的任何疑問。

 You can easily make a reservation through any of the following three channels:

WhatsApp / IG Inbox: Send us a direct message.

Booking Hotline: Call us at 55202104 during business hours.

(Please provide: Your name, contact number, and number of guests)

Online Booking: Reserve your slot via our online system: https://marlisse.youcanbook.me

 您可以透過以下三種方式輕鬆預約：

WhatsApp / IG Inbox：直接發送私訊給我們。

預約專線：於營業時間內致電 55202104。

(預約時請提供：您的姓名、聯絡電話及預約人數)

線上預約：透過我們的線上系統預約：https://marlisse.youcanbook.me

Opening Hours: Our Showroom is open daily from 13:00 - 19:00.

Benefits of Booking: Upon successful booking, we will provide the detailed address and travel directions. Most importantly, an appointment guarantees that a professional brand consultant will be available to offer personalized service, provide in-depth product introductions, and professional styling advice, ensuring a more comprehensive experience for you.

開放時段：我們的 Showroom 每日開放時間為 13:00 - 19:00。

預約好處：成功預約後，我們將提供詳細的地址與交通指引。最重要的是，預約能確保我們有專業的品牌顧問為您提供一對一的服務，深入介紹產品並提供專業的穿搭建議，讓您享有更完整的體驗。